Items that arrive in transparent plastic bags (often used during Whole Foods returns) are a common sign the product has b ...

It's great to get a gift. What's even better? Exchanging that gift for one that fits better or something you actually wanted. As the annual holiday gift exchanges wind down, it's time for the second ...

New this year, customers have at least one free and easy return option for millions of items including electronics, pet supplies, household items, kitchen appliances and more In support of the company ...

Christmas gift returns are a sign of the holiday season with retailers expecting up to a post-holiday 35% increase in returns ...

Christmas gift returns are a sign of the holiday season with retailers expecting up to a post-holiday 35% increase in returns ...

Kohl's wants a piece of the biggest online retailer's business: its customers' returns. The department store chain said Tuesday that it will accept Amazon returns at all its 1,150 stores starting in ...

Forbes contributors publish independent expert analyses and insights. Pam Danziger reports on retail, focused on the luxury consumer market. Amazon founder Jeff Bezos famously said, “We’re not ...

It’s a case of foot traffic beating road traffic. By expanding its agreement to receive returns from Amazon.com, Kohl’s is helping resolve what most online merchants are grappling with today: an ...

In December, American consumers will return more than 1 million packages to e-commerce retailers each day. It’s a flood of unwanted stuff that’s expected to peak on Jan. 2, which UPS Inc. cheekily ...

It’s one thing to be able to get everything delivered to your doorstep, it’s another to then have to actually have to leave your home, brace the elements and return those things that just didn’t work ...