CableTV.com has released its annual customer satisfaction awards. Spectrum secures bragging rights in multiple categories. DRAPER, UT, UNITED STATES, January 5, 2026 /EINPresswire.com/ — CableTV.com ...

When Marc Andre had trouble with his cable TV company, his expectations were "very low." He and his wife had moved to a new home and suddenly were cut off from their old Comcast account. In the past, ...

There's an old joke about customer service: A man dies and is given the chance to look at both heaven and hell before deciding which to choose. In hell, he finds a group of happy people having a feast ...

For far too long, cable customers fumed as they waited in vain for the cable guy to show up. When he did come, sometimes it took multiple visits to fix outages. Some customers grappled with billing ...

Cable and Internet giant Comcast is apologizing after a tech-savvy California customer posted eight minutes of telephone conversation online in which he tried repeatedly to get a customer service ...

In a recent poll of customers and their satisfaction with customer service cable and satellite providers have been ranked the lowest, dropping 3% since the first survey was performed last year. This ...

Comcast and Time Warner Cable — in the midst of a $45 billion proposed merger to create a cable colossus with 30 million subscribers — are stuck in the bottom of the barrel in terms of customer ...

Eager to keep their users connected outside the home, cable companies are rapidly expanding their public Wi-Fi networks. An effort that began less than two years ago, the "CableWiFi" initiative was ...

The planned merger between Comcast Corp. and Time Warner Cable will combine two of the lowest-ranked companies in terms of customer service. Reuters Prepare to spend more time on hold. Opponents of ...

Even the cable industry's biggest fan can't deny reality. "Customer service right now is completely unacceptable," Michael Powell, the industry's top lobbyist, said in an interview with The Washington ...

Time Warner Cable’s incoming chief executive wants to improve the pay-TV distributor’s relationship with its subscribers. Speaking Monday at the UBS Global Media and Communications Conference in New ...

Netflix and other online video services have expanded their customer-satisfaction lead over cable and satellite TV, the American Customer Satisfaction Index (ACSI) found in its annual ...