For the past couple of months, every time a new recorded phone call surfaced showing Comcast delivering poor customer service, the company’s response has been pretty much the same: We apologize to the ...

The idea of losing your job after complaining about your home cable service seems a touch absurd. One Comcast customer, however, says that's exactly what happened after he complained to Comcast about ...

Last month, during a panel discussion at the 2015 Consumer Electronics Show (CES), Comcast CEO, Neil Smit, said that Comcast is on the way to a complete customer service turnaround. But don’t hold ...

Certain problems seem to crop up at Comcast either because it's such a big company or because its customer service is a little behind. When I say "certain problems," I mean extraordinary spats with ...

An internal Comcast document entitled Comcast's Handbook for Law Enforcement reveals the manner in which the cable and broadband giant keeps phone records of its Comcast Digital Voice customers. Not ...

Getting your Trinity Audio player ready... FORT COLLINS — Helene Sposato’s cheery voice on the phone sounds like a friendly neighbor a few houses down the street. You don’t know her well, but she’s ...

PHILADELPHIA--(BUSINESS WIRE)--Comcast and Connect Direct, a subsidiary of Communication Service for the Deaf (CSD), today launched customer service support via American Sign Language (ASL) for ...

You probably know that Comcast is hitting subscribers with overage charges of $10 when they exceed their 300GB monthly data caps. But can customers trust Comcast to measure Internet usage accurately?

Comcast’s customer service problems are numerous—we might even say legendary—but out of all of them the company’s habit of changing customers’ billing account names to insults like “Asshole” and ...

Yesterday Mary Bauer received her Comcast bill in the mail. But the 63-year-old Chicago area resident says she's not going to open it. That's because someone at ...

PHILADELPHIA--(BUSINESS WIRE)--Comcast Business today announced more than 2.3 million companies, including SMBs and enterprises, are elevating customer experiences with fast, reliable connectivity and ...

Comcast (CMCSA) looks undervalued: margin expansion, Versant spinoff, and theme park/EBITDA growth plus a 4.42% dividend.