For the past couple of months, every time a new recorded phone call surfaced showing Comcast delivering poor customer service, the company’s response has been pretty much the same: We apologize to the ...

Comcast on Tuesday announced the launch of Comcast Business Mobile, a new service designed to provide small businesses with flexible data options and access to more than 20 million Xfinity WiFi ...

CNET's Marguerite Reardon offers advice on whether Comcast's new $45 a month Xfinity Mobile service is really a good deal. Marguerite Reardon started as a CNET News reporter in 2004, covering ...

PHILADELPHIA--(BUSINESS WIRE)--Comcast and Connect Direct, a subsidiary of Communication Service for the Deaf (CSD), today launched customer service support via American Sign Language (ASL) for ...

Getting your Trinity Audio player ready... FORT COLLINS — Helene Sposato’s cheery voice on the phone sounds like a friendly neighbor a few houses down the street. You don’t know her well, but she’s ...

Last month, during a panel discussion at the 2015 Consumer Electronics Show (CES), Comcast CEO, Neil Smit, said that Comcast is on the way to a complete customer service turnaround. But don’t hold ...

Gordon Gottsegen is a tech writer who has experience working at publications like Wired. He loves testing out new gadgets and complaining about them. He is the ghost of all failed Kickstarters.

Even for the “Worst Company in America,” it’s been a rough year. Comcast, the largest U.S. cable provider, got that title—and the Golden Poo trophy that comes with it—from Consumerist, the advocacy ...

Comcast is launching a live TV streaming service to rival Sling, FuboTV, YouTube TV, Hulu + Live TV and all the rest. It’s called Now TV and it has something competitors lack, an extremely attractive ...

Comcast on Thursday took the wraps off of its new mobile phone service, Xfinity Mobile. The company first confirmed it would launch a wireless phone service to compete against the likes of Verizon and ...

Comcast service was restored late Monday across the western suburbs after a construction incident caused a lengthy and widespread outage for thousands of customers. A construction crew working at ...

Comcast thinks it has an answer to cord-cutting: getting into the wireless mobile network business. But that alone might not be enough to stop its traditional cable customers from flocking to online ...