RICHARDSON, Texas--(BUSINESS WIRE)--CommunityWFM, one of the premier contact center workforce management software solutions in the industry, today announced the launch of their solution on Talkdesk® ...

New 8x8 Contact Center standard WFM feature delivers smarter scheduling, better agent engagement, and faster time to value. Scale across channels with confidence: Staffing accuracy improves across ...

The "2024 Contact Center Workforce Engagement Management Market Share Report" has been added to ResearchAndMarkets.com's offering. This Contact Center Workforce Engagement Management Market Share ...

MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce performance company, today announced its new workforce management (WFM) integration with Zoom’s omnichannel contact center platform. The ...

Scale across channels with confidence: Staffing accuracy improves across voice, chat, email, and other digital channels, while service quality and operational efficiency remain high. Respond instantly ...

MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today announced that it has been recognized as a market leader in DMG Consulting’s latest Contact Center ...

8x8 Workforce Management is now a standard capability of every 8x8 Contact Center package, allowing organizations to forecast, schedule, and staff across voice and digital channels at no additional ...

Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

Emerging out of the need for a single, secure option for your entire contact center CX, Broadvoice supplies results-driven CCaaS and UCaaS solutions to companies around the world. Led by Broadvoice’s ...

While many providers sell WFM as a costly and complex add-on, 8x8 includes it as a standard capability of its contact center solution – introducing a step change in simplicity. With streamlined, ...

Call Center Magazine: What is Workforce Management? Is workforce management software more than just fancy scheduling software? Michael Williams, director of marketing, GMT: The definition of Workforce ...