Many organisations treat complaints as administrative noise, but forward-thinking leaders are transforming this data into strategic intelligence. Fayola-Maria Jack at Resolutiion offers her advice on ...

Customer complaints aren't typically pleasant to deal with, so you might wonder why you would want to hold onto print or electronic copies of them. Keeping complaint records provides a number of ...

MANILA, Philippines — To help organizations address customer complaints effectively, the Center for Global Best Practices is hosting an online training titled, Best Practices in Complaints Management, ...

Customer complaints are an unfortunate reality no matter what type of business you operate. Dealing with angry or upset customers can be difficult, particularly if your staff has never been given a ...

Digital payments are growing fast in India, but rising fraud cases and unresolved complaints are pushing the RBI to tighten ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Customer expectations are high, and how you attend to your ...

This seminar is tailored for the travel industry and delivers practical advice and information to help you to improve your customer complaints management strategy. ABTA speakers and external experts ...

“Empathy is seeing with the eyes of another, listening with the ears of another, and feeling with the heart of another.” Those are the words of Alfred Adler, the renowned Austrian psychotherapist. In ...

This seminar is tailored for the travel industry and delivers practical advice and information to help you to improve your customer complaints management strategy. ABTA speakers and external experts ...