Japanese telecommunications giant SoftBank recently announced that it has been developing "emotion-canceling" technology powered by AI that will alter the voices of angry customers to sound calmer ...

The goal of the customer service is to ensure customer satisfaction and to enhance customer loyalty. But despite the billions of dollars companies spend on customer service programs, our interactions ...

VERNON, BC, CANADA, July 18, 2023/EINPresswire.com/ -- Unfortunately, dealing with angry and abusive customers often comes with working in a call center, leading to ...

It’s not easy being a customer-service agent—particularly when those customers are so angry with a product that they want to yell at you down the phone. That’s the sort of rage that Sonos, a maker of ...

A Delta Airlines passenger endured an excruciatingly awkward customer service call after discovering that the rep was none other than his ex-girlfriend. The mortified flyer detailed the uncomfortable ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...