If your organization isn’t tapping into the benefits of customer relationship management, it could fall behind the competition. Many business owners are already aware of Customer Relationship ...

As someone who has conversations with businesses about digital transformation every day, I hear one question come up more than any other: Where do we start? It’s a deceptively difficult question to ...

Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed into ...

Simon Severino is the CEO of Strategy Sprints™. Author of "Strategy Sprints", global speaker on Agile Strategy and Agile Sales. Customer relationship management (CRM) is important in any business as ...

No longer nice-to-haves, CRM systems today are essential tools helping organizations create the high-touch, personalized interactions their customers demand. While most people equate customer ...

Alex Williams is a full-stack developer and technology writer in the United Kingdom specializing in web development and data management. Small businesses face many challenges when managing customer ...

Reston, VA and Nashville, TN /PRNewswire/ - Decisiv, Inc., the industry leader in Service Relationship Management (SRM) solutions, today announced at the TMC 2025 Annual Meeting & Transportation ...

If your business is struggling to manage customer profiles and customer master data across different departments, Customer Master Data Management (CMDM) solutions could be the answer. These tools ...

Daimler Trucks North America (DTNA) and Decisiv Inc., a service relationship management (SRM) solutions provider, have partnered to integrate Decisiv’s platform with DTNA’s Uptime Pro dealer service ...

Kyle Crown is the President of Crown Commercial PM. He holds a B.S. in business from the University of Pennsylvania's Wharton School. As a property manager, I shoulder all sorts of responsibilities in ...

Editor’s note: The column below is from Len DeCandia, the former CPO at J&J. You can click here to read an interview with DeCandia. The financial crisis of 2009 had two measurable outcomes on business ...