TRACY, Calif. - A laid-off Tesla employee who got so frustrated about not being able to get through to the Employment Development Department that he hired a bot to make automated phone calls has ...

BRANDI: SOMETHING WE WILL CONTINUE TO FOLLOW HERE AT KCRA. ANOTHER BIG STORY TONIGHT, CALL CENTER CHAOS, THE LATEST IN OUR ONGOING INVESTIGATIONS INTO CALIFORNIA’S EMPLOYMENT DEVELOPMENT DEPARTMENT.

SACRAMENTO, Calif. — Many people have called California's Economic Development Department (EDD) hundreds of times, days on end. Maybe they were hung up on after waiting on hold for hours. These ...

PITTSBURG, Calif. - After more than a year of hassling with the EDD to get his unemployment insurance, an East Bay roofer finally got his full backpay with one well-placed phone call. "It's awesome," ...

Trying to get through to the state’s unemployment agency call center remains a grueling, frustrating chore for many people — yet the Employment Development Department has been warned time and again ...

SACRAMENTO, Calif. (KGO) -- A year into the pandemic and the state's unemployment call center is still overwhelmed with callers. On Thursday, the Employment Development Department announced that 251 ...

LOS ANGELES (CBSLA)-- As people continue facing problems with getting through to the Employment Development Department for their unemployment benefits, some are turning to technological solutions.

PLEASE TRY AGAIN LATER: Long wait times and hang-ups still plague the EDD's phone system, even after hiring more staff. Yahoo Sports ...

SACRAMENTO, Calif. -- A year into the pandemic and the state's unemployment call center is still overwhelmed with callers. On Thursday, the Employment Development Department announced that 251 new ...

SAN FRANCISCO (KGO) -- Matthew Kwok from San Francisco and had an EDD question, so he dialed the department's phone number. "I was on hold for three hours and then by that time it was like around 8:15 ...

The state Legislature has authorized Assembly members to hire new staffers to handle a flood of requests from California workers struggling to receive unemployment benefits in the wake of ...