A San Francisco software engineer says he can connect any caller to a human operator at the state Employment Development Department in minutes. We tested his product. Tricia B. says she's getting ...

SAN FRANCISCO - California's unemployment office is under fire as it struggles to distribute economic relief to millions of state residents who've lost their jobs. Assemblymember David Chiu and state ...

Tricia B. said she was getting desperate. The Livermore, California, woman said her unemployment benefits application got hung up in the California Employment Development Department's system. "I quit ...

Tricia B. says she's getting desperate. The Livermore woman reached out to NBC Bay Area when her unemployment benefits application got hung up in the California Employment Development Department's ...

“Thank you for calling. Please try again later” was the phone message on Monday for many attempts to reach the beleaguered state Employment Development Department, in a new indication of the economic ...

Apr. 20--"Thank you for calling. Please try again later" was the phone message on Monday for many attempts to reach the beleaguered state Employment Development Department, in a new indication of the ...

The California unemployment agency's two call centers to field questions about jobless benefits had two major problems as millions of people sought help due to the pandemic: One had nobody on site to ...

Public frustration is building in California over the agency that processes unemployment claims. The Employment Development Department said it has added new phone lines and hired new staffers to help ...

SAN FRANCISCO (KGO) -- Matthew Kwok from San Francisco and had an EDD question, so he dialed the department's phone number. "I was on hold for three hours and then by that time it was like around 8:15 ...