Opinions expressed by Entrepreneur contributors are their own. All entrepreneurs know that customer insights are invaluable to product design and continued improvement. However, acquiring and ...

Forbes contributors publish independent expert analyses and insights. Kevin Kruse covers leadership development & emotional intelligence. Once we attain a certain level of authority, it becomes ...

Founder and CEO of StringCan Interactive, a digital marketing agency launched in 2010 in Scottsdale, Arizona. To continue reading this content, please enable ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Vivek Yadav, an engineering manager from ...

One morning this past January, the Head of Operations for a bank I‘ve worked with for a few years called me in to her office. “Chris, I have some feedback I need to share with you. You said something ...

Opinions expressed by Entrepreneur contributors are their own. There’s probably no successful business that doesn’t do customer support well. And as a leader, you can’t assume that some support won’t ...

Last week’s lesson looked at giving performance feedback. Today, we explore getting meaningful feedback. By meaningful feedback, I mean asking employees, volunteers, customers for input, assessment or ...

At some point, you’ve asked a firefighter how things were going and heard one of the usual one-word responses: “Fine,” “Good,” or “Okay.” Whether it was about a recent call, a new station assignment, ...

One morning this past January, the head of operations for a bank I‘ve worked with for a few years called me in to her office. “Chris, I have some feedback I need to share with you. You said something ...

Businesses spend billions and obsess over figuring out what their customers think–but they shouldn’t. Here’s why you can no longer make excuses for a lack of useful feedback. Every year businesses ...

I recently answered a reader's question about the importance of timely feedback and no surprises in management, and that prompted the following question. Dear Victor: I would greatly appreciate your ...

Performance reviews can be intimidating, but they’re meant to assess how to maximize your employee as an employee. According to a new study though, Black women aren’t getting the most out of the ...