We’ve all likely experienced it — some sort of serious issue with a Google product, maybe having been locked out of an account or losing an important document, and you wish you could call or reach out ...

We've all likely experienced it — some sort of serious issue with a Google product, maybe having been locked out of an account or losing an important document, and you wish you could call or reach out ...

You may recall my tale of woe from last year when I recounted how I was locked out of my Google account for a month. It was a tough time, made all the more frustrating because there wasn’t any ...

Google just announced a customer service initiative -- effective immediately – that includes support via video chat direct with their experts. Google's also announced that they've improved their CSAT ...

Not surprisingly, the search giant thinks automation and innovation are important. But as CEO Eric Schmidt says, everyone wants to wring a neck when things go wrong. Tom Krazit writes about the ...

Google has ramped up its customer support on Reddit for Pixel phones. The aim is to provide timely assistance and engage with users’ concerns more effectively. Since the end of September, Google has ...

Scams just keep popping up when you Google. On Monday, I found what appeared to be impostors of customer service for Delta and Coinbase, the cryptocurrency company, in the “People also ask” section ...

'By expanding the offering, increasing features and coverage and adding mission-critical support, Google Cloud is recognizing customers are trusting their most crucial systems to Google and giving ...

Danny Sullivan of Google did one of his reminder blog posts on the Google blog to highlight on your website how customers can contact your company for support. Google said this can Google show your ...

Google’s celebrated algorithms may power the Web’s most popular search engine, but they have not yet been programmed to answer a call when a customer has a problem. New owners of the Nexus One, the ...

At the end of the month, Google Ads will undergo a specific change that will affect the way people get help from them. For many years, Google Ads made it possible for users on social media to contact ...