Telephone service at the IRS is a mess, with employees answering way fewer phone calls than official metrics suggest while they spend more than a million working hours per year just waiting around for ...

The Internal Revenue Service is "in crisis," a new government watchdog report alleges, and American taxpayers are paying the ever-frustrating price. And thanks to the COVID-19 pandemic, years of ...

The IRS should be more transparent in communicating its telephone service metrics by including in the metrics more phone lines that taxpayers call and by covering the entire fiscal year and not just ...

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TIGTA investigators were unable to leave a message at 16 local Taxpayer Advocate Service offices because their voicemail boxes were full. IRS Customer Experience Oversight Local offices for an IRS ...

MICHIGAN (CBS DETROIT) — The Livonia Police Department is warning the community to be aware of IRS phone scams. The IRS will officially begin accepting and processing tax returns for the 2019 tax year ...

CHICAGO -- On Monday, the IRS announced that it will begin adding 3,500 telephone representatives to answers questions about Economic Impact Payments, also known as stimulus checks. The IRS said it ...

CHICAGO -- On Monday, the IRS announced that it will begin adding 3,500 telephone representatives to answers questions about Economic Impact Payments, also known as stimulus checks. The IRS said it ...