Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. While my expertise is in customer service and CX, I was ...

In recent years, there has been a growing recognition of the importance of feminine leadership at work. Feminine leadership emphasises qualities such as empathy, intuition, inclusivity, and ...

Six months into this pandemic, the future of business is still murky. Companies are struggling to find footing. Everyone wants answers. They're looking for a leader to redefine and transform the ...

In leadership, there are results and opinions. Most people view their own opinions as facts, but they are mostly expressions of their preferences, values, or beliefs. Sadly, people tend to opine on ...

As a woman and a leader, I feel a palpable weight stemming from the need to constantly justify the presence of women in corporate America. In 2024, why do we still need a reason for being? I find ...

Pew Research Center conducted this study to explore Americans’ views about the current state of gender and political leadership, including the obstacles for women running for office and how a woman ...

A Q&A with author Stephen M.R. Covey reveals fundamental leadership principles and that trust is a learnable skill. Discussing the release of Trust & Inspire, the best-selling author shared the two ...

Despite sharing many qualities, every leader is different. They come from different backgrounds and have different life experiences and personalities, too. That said, there are some universal ...

Managers can drive employee engagement or hinder it. If you want to improve your management technique, some of the world's best managers can help. Gallup data show that around 70% of employees are ...

Patience and tolerance are just bells and whistles, new research suggests. Stereotypically feminine leadership traits like niceness, kindness and sensitivity to others’ needs are viewed as unnecessary ...

Opinions expressed by Entrepreneur contributors are their own. If you talk to ten people about what it takes to be an effective leader, you will get ten different answers. Every person has a different ...

The first study to examine tradeoffs in masculine versus feminine leadership traits reveals that stereotypically feminine traits -- like being tolerant and cooperative -- are viewed as desirable but ...