No matter what your business does, you’re collecting some kind of data on your users. You know your users deserve transparency in how your company secures, manages, and protects it. The principles of ...

Would it surprise you even the slightest bit if I told you that customers will overwhelmingly pay more money for great customer service? In fact, most say they will pay up to 13 percent more and when ...

How can you manage marketing so its business impact is apparent to the CEO? How can you put marketing at the center of the CFO's agenda? And how can you ensure that marketing is understood by all ...

This seminar we will show that marketing executives need to think about the two sides of customer value – the value that a firm provides to its customers, and the value that a customer provides to the ...

Businesses of all sizes need effective ways to manage relationships with customers. Small-business owners, however, have an exceptionally keen interest in customer management, because effective ...

SEATTLE--(BUSINESS WIRE)--Qumulo, the breakthrough leader in radically simplifying enterprise file data management across hybrid-cloud environments, has seen a significant increase in customer ...

Ask anyone who sells or serves customers about the buyer from hell and you’ll get a great example. Here are a few of my favorites. * The client who asked me to submit a fake — and higher — bid so that ...

Editor’s note: The following article was provided by Colorado Springs Utilities, Fort Carson’s utility provider. COLORADO SPRINGS, Colo. — The way Colorado Springs Utilities (Springs Utilities) ...

CHARLOTTE, N.C., June 26, 2025 /PRNewswire/ -- As summer's first heat wave brought triple-digit temperatures to parts of North Carolina and South Carolina this week, Duke Energy thanks customers for ...

Narayandas, N., and Steve Peterson. "Managing Customers For Profits - Interactive CD-ROM Simulation." Simulation and Teaching Note. 1997. (Winner of Gold CINDY (Cinema in Industry) Award presented by ...