On July 3 I had one of my last Comcast outages--I say that knowing I'll have another one soon. This Comcast outage had particularly bad timing since I've been evaluating Verizon FiOS. Amazing how ...

Seeing as we’ve been experiencing a ton of customer service issues with our Verizon FiOS service for the past 8 months, we figured it was time to put out a warning to you guys. After all, we typically ...

On August 3rd I phoned Verizon Tech Support, to find out if I could receive a fax over the fixed wireless device (the answer is I can’t) that Verizon has given me to replace my ...

It left without warning. One second I had 600Mbps of broadband connectivity coursing through my home, the next second, I did not. It blipped out, and four working-from-home souls cried out in agony.

With a new high-definition television, and in expectation of the Super Bowl this Sunday, I decided it was finally time to take the plunge from standard cable to fiber optics, so I called up Verizon ...

You may want to cancel your Verizon FiOS service contract for several reasons, such as your plans to sign up for a rival service, or because of a move to a new location. Whatever the reason, you can ...

Verizon today claimed that it is “disrupt[ing] the cable industry” with new broadband-and-TV deals that eliminate “traditional cable bundles” and hidden fees, and the move immediately received ...

Verizon fixed a serious vulnerability in its My FiOS mobile application that allowed unfettered access to email accounts, according to a developer who found the problem. Randy Westergren, a senior ...