DMV unveils 2026–2030 strategic plan to improve customer service. Targets: 50% online transactions, 15‑minute average wait, 85% satisfaction. Plan includes tech consolidation, digital IDs, public ...

The Division of Motor Vehicles customer service phone line is working again, after an employee at the DMV’s call center in Bladen County tested negative for coronavirus. But getting through to a human ...

The North Carolina Division of Motor Vehicles is kicking off a five-year strategic plan to improve customer service starting in 2026. Officials with NCDMV say the agency has been up against some major ...

RALEIGH, N.C. (WNCN) — The North Carolina Division of Motor Vehicles’ Saturday walk-in service hours returned this weekend. The DMV is expanding from 16 to 20 offices, offering new walk-in services ...

FUQUAY-VARINA, N.C. (WTVD) -- As frustrations mount at DMV offices across North Carolina, officials are working to improve customer experience and staff burnout. On Wednesday, DMV officials detailed ...

RALEIGH — The North Carolina DMV is now allowing walk-ins all day at 82 of its 115 offices, including all Charlotte locations, to help customers avoid the summer heat. Previously, customers without ...

RALEIGH, NC (WWAY) — The North Carolina Office of the State Auditor has released two in-depth audits highlighting significant operational and structural issues within the state’s Division of Motor ...

WILMINGTON, N.C. (WECT) - The North Carolina Office of the State Auditor (OSA) has released two audits of the state Division of Motor Vehicles (DMV). According to the performance audit from OSA, the ...

CHARLOTTE, N.C. — The North Carolina Division of Motor Vehicles announced a milestone after launching self-service kiosk pilots in grocery stores a year ago. As of Monday, 25,000 customers have used ...

North Carolina lawmakers peppered outgoing Division of Motor Vehicles Commissioner Wayne Goodwin with complaints, questions and criticism as he testified under oath for over an hour Thursday — a tense ...