Delivering great customer service is a challenge in every industry, without exception. But for those of you whose work is in the commercial arena, spare a sympathetic thought for the additional ...

It’s impossible to read any medical practice blog or journal without hearing that “patient engagement” is on everyone’s minds. The more patient engagement you foster, the happier your patients and ...

In today’s value-based, consumer-driven world, patients think of themselves as customers, and they expect to be treated as such. Yet, research shows 96 percent of patient complaints actually are ...

One of the disciplines that is not taught in dental school and rarely taught in dental continuing education is customer service. Almost every dentist would agree that customer service is important, if ...

Changes in how healthcare is paid for in the U.S. are transforming the patient-provider relationship. The transition from fee-for-service to value-based reimbursement is prompting more providers to ...

Did you know we have a Patient Advocate to serve as your go-to resource for concerns or questions about health care services ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

HealthEx has launched a new patient-directed health data exchange service under the Trusted Exchange Framework and Common Agreement, or TEFCA. Announced on Tuesday, the new service offers patients ...

The goal of customer service is to transform an unhappy customer into a customer who feels thrilled about how well they were taken care of. Opinions expressed by Entrepreneur contributors are their ...