Delivering great customer service is a challenge in every industry, without exception. But for those of you whose work is in the commercial arena, spare a sympathetic thought for the additional ...

Patient satisfaction can be an obstacle for healthcare at large. With lives on the line, it may seem that how happy a patient is should be a secondary concern. However, high patient satisfaction ...

It’s impossible to read any medical practice blog or journal without hearing that “patient engagement” is on everyone’s minds. The more patient engagement you foster, the happier your patients and ...

Good customer service is one way to keep patients happy, which is good for patient satisfaction, online reviews and quality scores. "In the age of social media, it is especially important that ...

(Quick sidebar for the civilians reading this article: HCAHPS are patient satisfaction scores that some government payments are partially tied to. These scores are based on questions--mostly on ...

Picture this: You’re feeling a little under the weather for a couple of days, so you decide to visit your doctor. You call the office, schedule a time to come in, drive to the appointment, sit in the ...

It's been seven weeks since my odyssey to heal a badly fractured wrist began, and I'm happy to report that it's just about over. Through this journey, I've made stops to numerous healthcare settings.

Recently one of my nurse practitioner students referred to a patient as a customer. She informed me that during her preceptorship the practice gave “customer” patients whatever they wanted. If ...

Businesses need more than a good product or service to attract customers and keep them coming back for more. Good customer care encourages loyalty and makes customers want to spread the word about a ...

LOUISVILLE, Ky.--(BUSINESS WIRE)--Humana Inc. (NYSE: HUM), one of the nation’s leading health and well-being companies, today announced the Medicare Star Ratings for its Medicare Advantage (MA) plans, ...

I write this from the hospital. Seems I have lung cancer. My doctors tell me my growth was caught early and I'll be fine. Soon I will barely notice that a fifth of my lung is gone. I believe them.

The MarketWatch News Department was not involved in the creation of this content. Frost & Sullivan: Health Recovery Solutions Receives the 2025 North American Customer Value Leadership Recognition for ...