Delivering great customer service is a challenge in every industry, without exception. But for those of you whose work is in the commercial arena, spare a sympathetic thought for the additional ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Nov 02, 2013, 06:03pm EDT May 28, 2016, 09:33pm EDT This ...

Earning patient loyalty isn't easy. Patients have a lot of options when it comes to choosing a dental home, so if they have a negative experience at your practice or simply don't feel a connection, ...

FORT HOOD, Texas--Good customer service costs nothing, but it is priceless in terms of what it means to the patients and staff at Carl R. Darnall Army Medical Center. “Wherever they go, people have ...

One of the disciplines that is not taught in dental school and rarely taught in dental continuing education is customer service. Almost every dentist would agree that customer service is important, if ...