As we approach the 2024-25 school year, it is important to us in IT Services that everyone receives the support they need. Part of that is making sure you know what steps to take in order to get that ...

Engadget readers like yourself are probably more tech savvy than the average person. That means you may get roped into helping older family members with email woes, new phone setups, or deciphering if ...

I love my 78-year-old mother and do whatever I can to help. But when she has computer trouble, she spins into a frustrated tech spiral, starts lashing out, and I want nothing to do with her. The ...

Tech support scammers are modern-day con artists, preying on our deepest technological fears and vulnerabilities. Tammy of Flagler Beach, Florida, recently reached out to us with a concerning email: ...

Tech support scams have risen significantly in recent years. According to the Internet Crime Complaint Center, consumers and businesses lost almost a billion dollars ($924,512,658) to tech support ...

Tech support scammers have been offering bogus technical support services and “resolving” people’s non-existent problems with their devices or software for years. Using a range of tried-and-tested ...

Scamwatchers and the FBI are on the trail of two types of scammers who are trying to trick American consumers. One angle is a GeekSquad “subscription” scam; the other is a “tech support” scam that ...

Don Reisinger is fed up with tech support and he has a list for companies to follow to improve their customer service. CNET contributor Don Reisinger is a technology columnist who has covered ...

Consumers: Hang up on anyone who cold-calls offering Windows technical support, never believe an Internet pop-up that reports your PC is infected with malware, and, above all, don't ever install ...

Before the Covid-19 pandemic, remote support services and tech support were important to maintaining a smooth workflow within any company. However, once the pandemic hit in the early months of 2020, ...

My 76-year old mom is an incredibly tech-savvy senior who commands her gadgets more like a Millennial than someone born the same year the ballpoint pen was invented. She also has an array of built-in ...

Starlink’s lack of traditional customer support options is making life difficult today for new users affected by a bug that reset their accounts. A bunch of customers received an email from ...