USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a cloud-based application this summer, which he said will be “the start of our ...

The U.S. Postal Service was sharing the postal addresses of its online customers with advertising and tech giants Meta, LinkedIn and Snap, TechCrunch has found. On Wednesday, the USPS said it ...

We all know that customer service is a core space where companies can improve to maintain an edge against their competitors. An article from Zendesk highlights "51 customer service statistics you need ...

WTF?! While many companies are scrambling to incorporate AI elements into their website, they may want to pause for thought after it emerged this week that a major courier company's customer service ...