Hailing a ride with Uber is as easy as tapping a button. But getting customer support from the transportation giant has historically been far from easy. Uber is trying to close that difficulty gap by ...

One driver was confused about Uber’s latest incentives program. Another was submitting paperwork to begin driving for the first time, while a third was picking up a dashboard placard to use at SFO. A ...

Your support goes further this holiday season. When you buy an annual membership or give a one-time contribution, we’ll give a membership to someone who can’t afford access. It’s a simple way for you ...

Uber’s help desk has relocated from email communications to within the app. The reason? Many parts of the world where Uber is keen on gaining a large chunk of the market share, such as China and India ...

is transportation editor with 10+ years of experience who covers EVs, public transportation, and aviation. His work has appeared in The New York Daily News and City & State. Uber is conducting a pair ...

Andrew J. Hawkins is transportation editor with 10+ years of experience who covers EVs, public transportation, and aviation. His work has appeared in The New York Daily News and City & State. Uber ...

iOS 16.1 was released in September with support for Live Activities in third-party apps. The feature allows iPhone users to stay on top of real-time events, such as a sports game or a food delivery ...

If something scary or infuriating happens with your Uber, sending an email to support doesn’t always cut it. And if you’ve ridden thousands of miles with Uber and paid them boatloads over the years, ...

Uber apologized Monday after its support Twitter account tweeted the n-word. The tweet was in response to a Twitter user who adopted the slur as their username and then tweeted at the support account, ...

A lawsuit alleges Uber used a "constant barrage" of "propaganda," "old-school exploitation" and "scare tactics" to get drivers to back its ballot measure campaign. Dara Kerr was a senior reporter for ...