Virtual customer care is more than just remote contact center agents. Virtual care includes the entire relationship life cycle from initial product or service consideration to collaborating on future ...

The State of Virtual Care report from Omada Health and Digital Medicine Society (DiMe) examines trends in the relationship between technology and healthcare, and increased shift to virtual care to ...

Reynolds and Reynolds Co. has announced the addition of new follow-up call services for its Virtual Customer Care Center for automobile dealerships. The new services, which are handled by Reynolds’ ...

Big players continue to make hefty investments in health tech—look no further than Amazon expanding its virtual clinic to all 50 states and the planned $3 billion merger between digital wellness ...

BUFFALO, N.Y.--(BUSINESS WIRE)--Centivo, a pioneering healthcare company committed to making quality healthcare radically affordable, is thrilled to announce the launch of Centivo Care, a virtual ...

When Facebook, Inc., announced in October 2021 that it planned to change its name to Meta, searches for the term “metaverse” skyrocketed. But despite its buzz, the metaverse is still very much in its ...

Digital health startup Ovatient, which was formed in 2022 through a partnership between Cleveland-based MetroHealth System and South Carolina-based MUSC Health, has launched a new virtual care ...

Telehealth is an umbrella term that encompasses the use of digital technology to deliver a wide range of healthcare services. Virtual care is a type of telehealth that focuses on remote consultations ...

It’s a retail world these days — one that is completely centered around the customer’s needs. While this CX phenomenon is somewhat new for the utility industry, we have accepted it. Utilities that ...

CVS Health has introduced Aetna Virtual Primary Care, connecting consumers with physicians and specialists anytime and anywhere. This new care experience is powered by Teladoc Health’s physician-led ...

Anthem-backed digital health solution Hydrogen Health is rolling out its virtual primary care service for self-insured employers and insurers. Hydrogen Health rolled out its services with Anthem this ...

Nurses are leaving their high-stress jobs in droves, with experts predicting the U.S. healthcare system will be short 2.1 million nurses by 2025. To help address this burnout crisis and critical ...