Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

A customer’s loyalty to a brand is often set by a series of interactions—on- or offline—that tie customers to the company. Yet consumers can be fickle. Customers are increasingly discerning and expect ...

Videoconferencing giant Zoom has launched a new AI-powered conversational chatbot. Dubbed Zoom Virtual Agent, the new intelligent chatbot solution is touted to “transform the way businesses assist ...

ServiceNow Inc. today introduced Now Assist for Virtual Agent, a chatbot that uses generative artificial intelligence to help workers quickly find business information. The chatbot is rolling out on ...

Zoom Communications announced the integration of its Virtual Agent with Zoom Phone on Aug. 18, creating an AI concierge that can handle incoming calls around the clock. The company also introduced ...

When discussing intelligent automation, the topic often veers toward chatbots. The terms "chatbots" and "virtual support agents" (VSAs) are often used interchangeably. But are these two technologies ...

Dishes were done. Schoolwork was complete. And the house was hushed by 10 p.m. That’s when LaChelle Porter-Ainer nestled into her Bay Area home office, opened her laptop and began following ...

The agent learns “independently” whenever it completes a new chat with a user. This allows it to add it to its “core knowledge” of 50,000 pages of HP product information. As more users engage with the ...

We believe our acknowledgment in the Gartner Hype Cycle for ITSM, specifically in the Virtual Support Agent category, reflects our commitment to innovation in GenAI ...

PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the IT management division of Zoho Corporation, today announced that the cloud version of ServiceDesk Plus, its flagship IT service management ...